Shipping policy

At Illumiwave, we work hard to get your order to you quickly and reliably. Please review the details below to understand how we process, ship, and track your orders.

Processing Time

All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email as soon as your order is placed, and a separate notification once it ships.

Shipping Methods & Rates

We offer the following domestic shipping options at checkout:

International Shipping

We ship to most countries worldwide. International orders typically arrive within 7–14 business days, depending on the destination and local carrier. Please note that customers are responsible for any duties, taxes, or customs fees that may apply upon arrival. These charges are determined by your local customs authority and are not included in your order total.

Order Tracking

Once your order ships, a tracking number will be emailed to you automatically. You can use this number to follow your package's journey right up to your door. If you haven't received tracking details within 3 business days of your order, please reach out to our support team.

Shipping Delays

While we do everything we can to ensure timely delivery, some factors are beyond our control. Severe weather, carrier delays, and peak holiday periods may occasionally affect delivery times. We appreciate your patience and will always help track down your package if needed.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team within 48 hours of the delivery date. Include your order number and, if applicable, photos of any damage so we can resolve the issue as quickly as possible.

Contact Us

Have a question about your shipment? Our team is happy to help. Reach out to us at support@illumiwave.com and we'll get back to you as soon as we can.